We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase. Made to order items cannot be returned or refunded.To start a return, you can contact us at ellen@by-eln.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We cannot refund any postage costs and customers will be responsible for return postage costs. We advise to return items via a tracked method as lost returns cannot be refunded.You can always contact us for any return question atellen@by-eln.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including made-to-order or custom products. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on gift cards.

Exchanges

If you wish to exchange an item please contact us at ellen@by-eln.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.